Transform Your Garden

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Privacy Policy

Effective Date: January 1, 2026

At Urban Eden Pros, we respect your privacy and are committed to protecting your personal information.

Information We Collect:

• Contact information (name, email, phone number) when you submit inquiries

• Service preferences and project details you provide

• Website usage data through cookies and analytics

How We Use Your Information:

• To respond to your gardening service inquiries

• To schedule consultations and provide quotes

• To improve our website and services

• To send relevant updates about our services (with your consent)

Information Sharing:

We do not sell, trade, or rent your personal information to third parties. We may share information only when required by law or to protect our rights.

Data Security:

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights:

You have the right to access, update, or delete your personal information. Contact us at [email protected] for any privacy-related requests.

Contact Us:

For questions about this Privacy Policy, contact us at [email protected] or call +1 (323) 184-7903.

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Terms of Service

Effective Date: January 1, 2026

Welcome to Urban Eden Pros. By using our services, you agree to these terms and conditions.

Services:

Urban Eden Pros provides professional gardening, landscaping, and garden maintenance services. All services are subject to availability and scheduling.

Booking and Scheduling:

• Consultations are scheduled based on availability

• 48-hour notice required for cancellations or rescheduling

• Weather conditions may affect outdoor service scheduling

Payment Terms:

• Quotes are valid for 30 days from issue date

• Payment is due upon completion of services unless otherwise arranged

• Additional charges may apply for services beyond the original scope

Liability:

We carry appropriate insurance for our services. Our liability is limited to the cost of services provided. Clients are responsible for marking underground utilities and informing us of any site hazards.

Property Access:

Clients must provide safe access to work areas and inform us of any pets, security systems, or special access requirements.

Satisfaction Guarantee:

We stand behind our work. Any concerns about service quality should be reported within 7 days of completion for resolution.

Modifications:

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

For questions about these terms, contact us at [email protected].

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Disclaimer

Service Disclaimer:

Urban Eden Pros provides gardening and landscaping services with professional expertise. However, we cannot guarantee specific outcomes due to factors beyond our control including weather, soil conditions, pests, diseases, and environmental factors.

Plant and Material Warranties:

• Plants are living organisms subject to environmental stresses

• We provide guidance on plant care but cannot guarantee survival

• Material defects will be addressed according to manufacturer warranties

Site Conditions:

Our services are based on visible site conditions at the time of assessment. Hidden conditions (underground utilities, drainage issues, soil contamination) may require additional work or modifications to the original plan.

Weather Dependencies:

Outdoor gardening work is weather-dependent. Extreme weather conditions may delay services or affect plant establishment and growth.

Professional Advice:

While we provide expert gardening advice, results may vary based on maintenance, environmental factors, and adherence to our care recommendations.

Third-Party Services:

We may recommend third-party services (irrigation specialists, tree services, etc.). We are not responsible for the quality or outcomes of services provided by third parties.

Limitation of Liability:

Our liability is limited to the value of services provided. We are not liable for indirect, consequential, or incidental damages.

This disclaimer is subject to applicable local and state laws. For questions, contact us at [email protected].